Shipping & Delivery Policies
Shipping rates for retail orders:
Free Standard Domestic shipping on retail orders $75 or more.
Free Standard International shipping on retail orders $250 or more.
*Please Note: expedited shipping begins when your order is fulfilled, not when your order is placed. For Order fulfillment times, see below.
Shipping rates for wholesale orders
Free Standard Domestic shipping on wholesale orders $200 or more.
Free Standard International shipping on wholesale orders $400 or more.
Free shipping is valid after discounts and promotions have been applied. Order must be shipped to a single destination. Packaging, Gift Cards, and taxes do NOT apply towards the minimum purchase requirements. Customers eligible for free shipping must select the option during checkout in order to receive free shipping. Offer and delivery times are subject to change without notice. For all shipping methods the rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be.
Paper Pieces is not responsible for any associated Customs fees that may apply with international shipments.
Paper Pieces is not responsible for missing packages once marked "Delivered" by shipping services (UPS, USPS, and FedEx). In our experience, the package will usually appear within 24 hours of being marked delivered. Past that, please contact shipping service for claims or inquiries with your provided tracking number.
Notice: If shipping address is incorrectly on your order, there may be an additional charge to change the address. Please talk to our customer service team for details.
Did you forget something? The team at our warehouse works very quickly to process and ship orders. We cannot guarantee that we can add an item to your order. You may have to place a second order. Call our customer service team for more details.
Turnaround
Most orders are fulfilled (regardless of your shipping speed selection) within 48 hours Monday - Friday 9am - 5pm.
International Orders: Please allow 4-6 weeks delivery due to global delays.
Holiday Times: Please note during the holiday season, we experience longer than normal turn around times. We appreciate your patience!
Carriers
We use the following carriers to deliver our orders:
USPS
UPS
FedEx
Paper Pieces 2024 Holiday Closure Schedule:
MLK Day - Monday, January 15th
Presidents’ Day - Monday, February 19th
2024 Eclipse - Monday, April 8th
Memorial Day – Monday, May 27
Juneteenth – Wednesday, June 19th
Fourth of July –Thursday, July 4th + Friday, July 5th
Labor Day – Monday, September 2
Columbus Day – Monday, October 14th
Veterans Day - Monday, November 11th
Thanksgiving – Thursday, November 28th + Friday, November 29th
Christmas / New Year – Monday, December 23rd - Wednesday, January 6th