F.A.Q.

 

 

Q: I ordered the wrong size or shape, can I get a refund?
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A: No. We are no longer giving refunds for items purchased, only exchanges for the same value of your purchase before tax and shipping. PLEASE BE SURE OF YOUR PURCHASE BEFORE YOU PLACE AN ORDER!

Q: I ordered the wrong size or shape, can I exchange them?
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A: We do exchange items for their value before tax and shipping. If you would like to exchange an item for a different one, please return the original item with a note stating the item(s) you would like to have in exchange for the original item. The CUSTOMER is responsible for any shipping costs sending the items back to us. 

 

Please send all exchanges to:

Paper Pieces 

Exchange Department

P.O. Box 68

Sycamore, IL 60178 

 

Please note that it takes us 3 to 5 business days to process exchanges once they arrive at our PO Box.  

Q: I need a different size or shape, can you make them for me?
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A: Yes. We have a new machine that can now make custom pieces. Just send us an email at paperpieces@tbc.net or call us at 1-800-337-1537 or 1-815-899-0925 and we will be able to help you.

Q: What do you need to know for a custom order?
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A: We need to know a few basic things for custom orders:

1) What shape(s) you need.

2) How big your shape(s) need to be. 

3) How many shapes you need.

It's just that simple! For us to better understand your request, the simplest way to get your idea across to us for your custom piece is to send us a picture of the piece or a quilt that has what you want reproduced*.  Attach the picture and send it to paperpieces@tbc.net

 

*Please know that we can NOT cut pieces from a pattern that has a copyright. We will only produce pieces that are in the public domain! 

Q: Can I order custom pieces for wholesale?
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A: No. At the current time we are unable to provide custom pieces for wholesale.

Q: Can I get a sample before you cut a lot of pieces for me?
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A: Yes. If you are unsure of the exact size of the shape you would like we can cut samples for you to try before we produce them.

Samples: $5.00  

How long will it take to make my custom order?
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A: We make custom orders in the order that we receive them. When you first contact us we will be able to give you an estimated time line to complete your order. For most cases, it takes about a week from when you first contact us to when we will be ready to ship your custom order out. We ask that you please allow up to three weeks for your custom order to be completed.

Q: How much does it cost?
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A: Each custom order is different. Depending on the amount of time and resources we need to produce your custom shape or pattern, the price will vary. We will be able to give you an exact quote once we lay out the shapes or pattern on our computers. We will only produce your pieces if you accept the price of the quote.

Q: Can I get a refund or exchange my custom order?
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A: We are no longer offering refunds. We will only exchange your custom order if there was a mistake on our part in making your pieces.

Q: How long does it take to get my order?
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A: Orders are processed in 1-2 business days. Domestic shipping takes 3-10 business days. International shipping takes 7-15 business days depending on customs.  

Q: Can I get my pieces shipped Overnight?
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A: We can ship overnight to most places within the USA* ONLY. It is a minimum shipping charge of $17.50 or more depending on the weight of your order. Your order must be called in by 2:00 pm central time.

Call us at 1-800-337-1537(USA ONLY) or 1-815-899-0925 and we will help you.

 

*When you call we will check with the Post Office to see if this service is available in your area.

Q: How do I measure a piece?
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A: We measure most of our pieces by one side of the piece. See the main page for each piece to see exactly how we measure it. We measure this way so that you know what pieces fit with each other. For example, a 2" Tringle will fit the side of a 2" Hexagon.